Please read these terms and conditions prior to taking out a hire agreement with A1 Multisport Wetsuit Hire.
A1 Multisport is a division of Operation UK Ltd, trading from Unit 17, Enterprise City, Meadowfield Avenue, Green Lane Industrial Estate, Spennymoor, County Durham DL16 6JF
Registered in England No: 3086161
Registered Office: Lowndes & Co, The Blackberry Patch, Parkstone Road, Ropley, Alresford, SO24 0EP
Directors: Michael Antony Neville, Robert Michael Neville, Antony Peter Neville.
Company Secretary: Susan Jane Neville.
This website is designed for your convenience and if you have any comments or problems and any questions regarding this site and/or products and services featured on this site, please send an e-mail to firstname.lastname@example.org
, or if you have experienced technical problems while using this site please send an e-mail to email@example.com
Acceptance of Conditions
These Conditions shall apply in place of and prevail over any terms or conditions (whether or not in conflict or inconsistent with these Conditions) contained or referred to in any documentation submitted by the Participant or in correspondence or elsewhere or implied by trade custom, practice or course of dealing. A variation of these Conditions is only valid if A1 Multisport gives notice to the Participant in writing in any official material or correspondence (including via email), The Participant shall be deemed to have accepted these Conditions upon completion of the order
Shipping & Handling
Shipping will be by Parcel Force courier only. The item will need to be signed for and will only be delivered Monday to Friday. Shipping is FREE.
A redeliver charge will be required again to re-deliver a wetsuit in situations where the item was not delivered due to the fault of the customer. These situations are defined as:
1 - The item was not signed for because the customer was not present at the listed delivery address on more than three occasions.
2 - The item could not be delivered because the address provided by the customer was incorrect or incomplete
You will be advised via email once your wetsuit has been despatched. It is your responsibility to ensure that someone is at the shipping address on the day of delivery to sign for your wetsuit. A1 Multisport advises work address to ensure a signature is taken.
If you wish to change the size of your wetsuit once it has been delivered to you, you will be required to pay a delivery charge fee £15.00. Payment must be made to A1 Multisport for the delivery charge and the wet suit must be returned before a replacement will be issued
All Wet suits must be returned to:-
A1 Multisport Wet Suit Hire
Unit 17 Enterprise City
Green Lane Industrial Estate
Your return date will be detailed in the Hire Agreement sent with the Wet Suit.
We recommend you return your wetsuit using registered post or courier. In the event that your suit does not arrive back to us under any circumstances, we will require registered proof of postage and delivery in order for you to avoid the post season wetsuit purchase charge of £170.00
Following charges apply:-
Season Hire £50.00
Refundable deposit of £80.00
Total Hire cost for season £130.00
Each rip, tear or undue damage £10 per area. Any previous damage will not be charged if shown on our wear and tear form included with wet suit hire
Cleaning – if the wet suit needs to be cleaned and dried there will be a £10 charge
If the wet suit is not returned by the agreed hire period it will be assumed the suit is purchased and NO refund will be issued
Hire charges are still applicable when:-
Any Specific event that the wet suit has been hired for has been cancelled
You have had the wet suit for a period of 7 days or more and not notified us of your wish to cancel, even unused.
If the Wet suit is lost or stolen. Please note in this situation there will also be a full charge of £170
You’re Right to Cancel
You have seven (7) working days from the day after taking delivery of the products at your home to cancel. You may return the products without reason.
You must let us know of your decision to cancel the contract within 7 working days after the day you have received the goods and any notification must be in writing and sent by e-mail post or fax. Full contact details are set out at the front of these terms and conditions in the contact section of our website
You can cancel your hire agreement any time before dispatch. Money is only taken at time of dispatch. If your item has not left us but has been charged in readiness of dispatch then a FULL refund will be given.
You have the right to cancel this agreement up to 7 days after the item is received, COOLING OFF PERIOD. A1 Multisport must be informed by writing to firstname.lastname@example.org
of your need to cancel. The wetsuit must be returned to us unopened and in a reusable, resalable unused condition. Once the wet suit has been received and inspected a FULL refund will be given. We reserve the right to charge the hire charge if the wetsuit is deemed used.
You will be notified of this. After 7 days the hire charge will still be charged even if the wetsuit is returned unused.
This does not affect your statutory rights as a consumer. We have implemented and embraced the Consumer Protection (Distance Selling) Regulations 2000
For orders made from the UK or the European Union, 20% VAT is still added and it is down to the individual to reclaim this back.
In the unlikely event you feel that you have been delivered a damaged product and wish to return it, please e-mail us at email@example.com
or call us on 01388 816888. All our rental suits are checked prior to dispatch for previous wear and tear and any defects noted on a wear and tear form. If you order the incorrect size and need to exchange (subject to availability) please contact us to discuss. All wet suits at the beginning of the season are brand new so defects or damage will not be typical.
Please allow up to 28 days for refunds
All refunds are issued by cheque unless otherwise agreed between the hirer and A1 Multisport
Unlike a lot of firms we actually do have a telephone number and deal with ALL our customers personally.
You can contact us via e-mail at firstname.lastname@example.org
or telephone on 01388 816888. If you already have a wetsuit hire with us we will require your HIRE AGREEMENT NUMBER and also the WETSUIT NUMBER. These numbers will be found on your hire agreement.
A1 Multisport wet suit hire agreement and the terms and conditions are also in accordance to the main A1 Multisport terms and Conditions which can be found on our website